Privacy Policy

1. About this policy

This policy explains what information the AgriTrack mobile app (Android and iOS) and web app collect, why, and what control you have over it. "We" and "us" means Ankaa Space & Technologies, which operates AgriTrack.

AgriTrack is provided to organisations to manage their field teams. If your employer or organisation gave you an AgriTrack account, they decide how the information recorded in it is used for their work, and we process it on their behalf.

2. Information we collect

We do not collect your contacts, messages, browsing history or advertising identifiers, and AgriTrack contains no advertising and no third-party analytics or tracking tools.

3. Location and background location

Recording routes is the main purpose of AgriTrack, so the app asks for access to your precise location, including "Allow all the time" on Android or "Always" on iOS.

• When it's collected: only between the moment you tap Start Tracking and the moment you tap Stop Tracking (or your session is ended by your organisation). No location is recorded outside a tracking session.
• Why background access is needed: field work means your phone is often locked or in your pocket. Background access lets the app keep recording your route in those moments, so the record of the areas covered, which your team relies on for safety and reporting, has no gaps.
• How you'll know: on Android a notification stays visible for as long as tracking is on. On iOS the system shows its location indicator.
• Other uses of location: when you capture a photo or video, or tap the "center on my location" button on a map, the app reads your location once for that action.

You can turn location access off at any time in your device settings. Tracking will then stop working, but the rest of the app keeps working.

4. How we use your information

• To show your organisation's supervisors where their field teams are in real time, and to respond to assistance or emergency alerts.
• To produce route, coverage and activity reports (for example PDF and map exports) for your organisation's operational and compliance records.
• To create and secure your account, including sending account activation and password reset emails.
• To keep the service secure, investigate misuse and keep a record of administrative actions.

We do not use your information for advertising, and we do not sell it or use it to build profiles for any purpose unrelated to your work.

5. Who we share it with

Your organisation

Administrators and managers in your organisation can see your tracking sessions, routes, photos, videos and alerts, according to the roles they have been given.

Service providers that run the app

We use a small number of providers who process data only to operate AgriTrack for us:

• Cloud hosting and database services, which store the app and its data.
• An email delivery service, which sends account and notification emails.
• Map services (OpenFreeMap map tiles and the MapLibre map library), which load the map you see. Like any website, these receive your device's IP address when map images are loaded.
• Address search (OpenStreetMap Nominatim) and route directions (OpenRouteService). Requests to these go through our own servers, so these providers receive the place or route searched for, not your identity.

Legal reasons

We may disclose information if the law requires it, or to protect the safety of people, our users or the service.

6. How long we keep it

We keep your information for as long as your account is active and your organisation needs it for its operations and compliance records. When your account is closed, or when you make a verified deletion request, your account and the data linked to it are deleted, except any records your organisation is required by law to keep.

7. Deleting your account and data

You can ask for your account and all associated data (routes, photos, videos, check-ins and alerts) to be deleted at any time:

1. Email devops@ankaa.om from the email address on your AgriTrack account, with the subject "Account deletion request".
2. We confirm the request is really from you and let your organisation know.
3. We delete your account and associated data within 30 days and email you to confirm.

You can also ask your organisation's AgriTrack administrator to delete your account.

8. Your choices and rights

• Permissions: you can allow or remove location, notification and camera access at any time in your device settings.
• Tracking: you decide when to start and stop a tracking session.
• Access and correction: you can ask for a copy of your information, or for anything inaccurate to be corrected, by emailing us.
• Deletion: see section 7.

Depending on where you live, you may have additional rights under local data-protection law. We will respond to any request within 30 days.

9. Security

All data is sent over encrypted connections (HTTPS). Passwords are stored hashed, sign-in sessions are protected against cross-site request forgery, and access within your organisation is limited by role. No system is completely secure, but we work to protect your information and will notify you and your organisation of any breach as required by law.

10. Where your data is processed

Our service providers may store or process data on servers outside the Sultanate of Oman. When they do, we use providers that apply appropriate safeguards to protect it.

11. Children

AgriTrack is a workplace tool and is not intended for anyone under 18. We do not knowingly collect information from children.

12. Changes to this policy

If we change this policy, we will post the new version on this page and update the effective date above. If a change significantly affects how your information is used, we will also let you know in the app or by email.

13. Contact us